Dominoes Pizza Complaint

Dominoes Pizza Complaint

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poor customer service


Placed an order online with dominoes pizza at 730pm for delivery from the Clarkson avenue store on the corner of Utica ave in Brooklyn. Waited an hour and a half when I realized they had not delivered to my home. 3 different people answered and told me to hold on before I could even say anything. I was on hold for 20 minutes before a young lady came on. I gave her my information and told her I'd been waiting for over an hour for delivery. She checked my order and said it had been cancelled . When asked why she said because we were busy and there were too many orders. I told her that was no excuse to cancel my order and at the very least I should have received a phone call if anything. I asked to speak wiyh a manager and she said she was the manager. I asked for another manager possibly the branch or store manager and sge said the other manager was busy making pizza. She told me that there was nothing else to do and that i'd get my money back in 7-10 business days. I told her that was highly unprofessional as a business and that I wanted to order the food. She said I'd have to place the order online and she could not take my order because it was busy and hung up on me. I am highly upset and annoyed as this has not been the first time this has happened and that I've waited over an hour for delivery that was less than 10 minutes away. At the very least they could have taken the order and I would have picked it up myself. This is the worst customer service ever and the managers need to be replaced asap


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